Terms and Conditions

Liability Policies:
⦁ Next Clean LLC and its employees agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Next Clean LLC or its employees, unless arising from gross negligence on the part of Next Clean LLC.
⦁ Every effort is made to be as careful as possible with your items, however, accidents do happen. Notification must be made within 24 hours of breakage/loss of any personal items. Items which are antique, irreplaceable, hard to find, etc. are not covered by our breakage policy. Please remove these items prior to the day of your scheduled cleaning. Failure to report any damage within 24 hours, will entitle customer to no compensation.
⦁ Next Clean LLC does not use ladders or move items more than 35 pounds to protect us and our employees from injury. If you would like cleaning behind heavy objects, please move prior to cleaning.
⦁ Next Clean LLC does not use bleach. If client requests the use of bleach, Next Clean LLC is not responsible for any damage it may cause.
⦁ Next Clean LLC is not responsible for damage incurred by the improper installation of any object. All surfaces are assumed sealed. If you know of any surface not sealed, you must notify us so that we may clean properly.
Business Policies
⦁ Next Clean LLC staff does not clean animal cages or litter boxes, animal droppings, human feces, urine, vomit, soiled clothing or other similar biohazards.
⦁ Next Clean LLC prefers that alarms are kept off for the day of cleaning. If it must be on and the alarm is triggered, Next Clean LLC is not responsible for any fees associated with alarm.
⦁ Next Clean LLC agrees to keep keys and other client information secure and confidential. Locksmith fees are paid only if Next Clean LLC misplaces the keys.
⦁ Cleaning rates are subject to change as the condition of your home changes. Additional services need to be requested in advance so we can schedule the additional time and supplies needed.
⦁ A checklist will be provided to client to show exactly what we did in each room to avoid confusion.
⦁ If you would like to hire a present or past Next Clean LLC staff member for any house cleaning service outside of your agreement with Next Clean LLC, our referral fee is $2,500. All employees or IC’s of Next Clean LLC are under a non-compete contract for a period of one year.
Cancellation Policy:
⦁ Cancellations must be received 2 days prior to scheduled service or a %25 cleaning fee will be applied. This includes instances where we cannot access your home or an employee feels their personal safety is at risk due to an aggressive pet or actions by any individuals on the premise.
⦁ Next Clean LLC reserves the right to deny service or terminate service because of safety concerns, or inappropriate or uncomfortable situations and if account becomes delinquent by fifteen (15) days.
Business Hours/Holidays/Weather:
⦁ Business hours fall between the hours of 8 a.m. and 5 p.m. and services are usually completed during this time.
⦁ Next Clean LLC does not accept time specific calls as we cannot guarantee specific times accurately. We reserve the right to cancel scheduled cleanings due to inclement weather.
⦁ Next Clean LLC does not do holiday visits. If your scheduled day falls on a holiday, Next Clean LLC will call to reschedule.
Bounced Check Policy: A $30 fee is assessed on all returned checks. All fees are due promptly and must be paid via cash or money order only.
Payment Arrangement: Payment is expected immediately after services are rendered. There will be a 15% finance fee added on for payments later than 15 days and accrued monthly. We have the right to discontinue services until payment is made. We highly recommend a credit card on file to prevent fees for late payment.
Schedule Policy: It is recommended for reoccurring customers to adhere to the cleaning frequency schedule he/she chooses. Failure to adhere to their schedule, an increase in price will occur.
Guarantee Policy: Next Clean LLC wants you to be completely satisfied every time. If, within 24 hours, you are not satisfied, Next Clean LLC will come back to your home and re-clean said items "with proof" at no additional charge. Failure to notify Next Clean LLC within 24 hours, will entitle customer to no refunds or re-cleaning.

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